Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unread, undamaged, and in its original packaging.
- Accompanied by a receipt or proof of purchase.
Free Returns
Returns are completely free for eligible items. You will not be charged any return shipping fees.
If your return request is approved, we will send you a prepaid return shipping label and instructions on where and how to send your package. Items sent back to us without first requesting a return authorization will not be accepted.
To start a return or ask any questions about our return policy, contact us at support@thebookexchange.us.
Cancellation Policy
Orders can be canceled within 15 minutes of being placed. If you need to cancel your order, please contact us at support@thebookexchange.us as soon as possible and include your order number.
After the 15-minute window has passed, we may be unable to cancel the order as it may have already entered processing or fulfillment. If your order can no longer be canceled, you may request a return once you receive the item, in accordance with our 30-day return policy.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it and contact us immediately if:
- Your item is damaged
- Your item is defective
- You received the wrong item
Please include your order number and clear photos of the issue so we can evaluate the situation and make it right.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or personalized products
- Sale items or clearance merchandise
- Digital downloads or gift cards
If you are unsure whether your item is eligible for return, please contact us at support@thebookexchange.us before sending it back.
Exchanges
We do not process direct exchanges. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if your refund has been approved or declined.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return and you haven't received your refund yet, please contact us at support@thebookexchange.us.
Contact Us
If you have any questions regarding returns, cancellations, exchanges, or refunds, please reach out to us at support@thebookexchange.us
(2335 Brooks St, Missoula, MT 59801, United States | Phone: +1 (406)-728-6342 | Business Hours: Mon-Sat: 9am-7pm, Sun: 10am-5pm, (GMT-07:00) MST (Denver)).